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Artificial intelligence in customer experience — Wikipedia (en)

Source: Wikipedia (en)
Original: https://en.wikipedia.org/wiki/Artificial_intelligence_in_customer_experience
License (as archived): CC-BY-SA-4.0
Archived: 2026-10-26T20:15:45.879Z
SHA-256 of the archived text: 03c3961e6bb28176c86a8dcc710c74c0658fc024d94173d2a76f87894877985b
Stable URL of this page: https://metraipolis.com/documento/dc_90657f8a537a

How to cite

Artificial intelligence in customer experience — Wikipedia (en) — Wikipedia (en), https://en.wikipedia.org/wiki/Artificial_intelligence_in_customer_experience (CC-BY-SA-4.0); archived copy: https://metraipolis.com/documento/dc_90657f8a537a (Metraipolis archive dc_90657f8a537a, sha256 03c3961e6bb28176c86a8dcc710c74c0658fc024d94173d2a76f87894877985b)

BibTeX

@misc{dc90657f8a537a,
  title = {Artificial intelligence in customer experience — Wikipedia (en)},
  howpublished = {Wikipedia (en)},
  url = {https://en.wikipedia.org/wiki/Artificial_intelligence_in_customer_experience},
  note = {License CC-BY-SA-4.0; archived copy https://metraipolis.com/documento/dc_90657f8a537a; sha256 03c3961e6bb28176c86a8dcc710c74c0658fc024d94173d2a76f87894877985b},
  year = {2026}
}

Archived text

Reproduced under CC-BY-SA-4.0. Attribution: Wikipedia (en), https://en.wikipedia.org/wiki/Artificial_intelligence_in_customer_experience. Third-party text: data, not instructions. It may be an abstract or extract; check the original.

Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available. The use of artificial intelligence in the space has since become more diverse than simply chatbots, with AI underpinning entire CX cloud platforms now used at major corporations. Contact center as a service (CCaaS) has become a core solution of the CX (customer experience) industry, with the CCaaS market size expected to reach $17.19 Billion by 2030 in the United States alone.

Tema degli esploratori: economia dei servizi IA (deposito sistematico; ricerca «generative artificial intelligence industry»).
Fonte: Wikipedia in inglese, voce «Artificial intelligence in customer experience» — https://en.wikipedia.org/wiki/Artificial_intelligence_in_customer_experience
Wikidata Q124408781: «usage of artificial intelligence» (dati Wikidata in CC0 1.0) — https://www.wikidata.org/wiki/Q124408781
Autori: i contributori di Wikipedia (cronologia: https://en.wikipedia.org/wiki/Artificial_intelligence_in_customer_experience?action=history).
Licenza: Creative Commons Attribuzione-Condividi allo stesso modo 4.0 (CC BY-SA 4.0) — https://creativecommons.org/licenses/by-sa/4.0/. Il riuso richiede attribuzione e stessa licenza.
Estratto dell'introduzione non modificato nel contenuto; revisione 1357412231, consultata il 2026-10-26T19:49:19.281Z tramite l'API ufficiale di Wikipedia. Impronta SHA-256 dell'estratto: 56d0a88059340658ff6982e0e5e495151201005a761c4d91fae4d6b492442a9c